Inside LaunchStreet Tamara Kleinberg

How Validation and Connecting Will Help You Step Into the Light

How do you get those that want to stay in the status quo see the light of innovation? Why do some people seem like they fear change? That’s the question, submitted by LaunchStreeter Kelly Foster, that we answer today. My co-pilot, Connie Warden and I dig into how to “validate and connect,” the difference between mindful and mindless and how to think differently about driving change. We also discover that Connie once banked a plane and Tamara thinks you are the reason innovation doesn’t gain momentum.

Listen now to this episode on Inside LaunchStreet:


Download Link | iTunes | Stitcher Radio

Key Takeaways:

[2:16] Half of the battle of change is getting the people to go along with you. Connie believes that it’s the tension of knowing what we know and being both comfortable and uncomfortable with the unknown.

[4:51] How can one help the blind to see the innovation light? Tamara shares a personal experience from one of her keynotes. It’s most important to bring change to the table by bringing awareness. We need to point out that it isn’t that things have been “wrong.” We will always be evolving and transforming.

[7:42] Humans are either growing or decaying. Find out how Connie gets the organization to buy into the idea of change.

[8:50] Listen in to find out how asking your family if they like your new recipe can help you learn to remove your own personal feelings of rejection from the equation.

[11:14] Tamara and Connie talk about positioning change and new ideas. Tamara shares that a powerful way to steer leaders toward change is instead of going to them with just the new idea, listen to what they are saying and find a way to connect the dots. Connie believes that this helps the person understand that you see them and that you are looking for their experience and buy-in. Tamara talks about brain highways and the importance of wording things so that they are positive.

[17:30] Millenials expect change and see it as constant. Tamara thinks we can all learn from their enthusiasm and willingness to accept change.

[18:47] Connie was a flight attendant with Continental Airlines. She was in the cockpit of an Airbus and the pilot asked her if she wanted to bank the airplane. So, she did!

[21:08] One of the first things Connie learned as a flight attendant was that people were very predictable depending on what city they were arriving or departing from. Bringing awareness to the mind is so powerful. Listen in to find out what difference can be made when you learn the culture of your environment. Tamara shares the importance of speaking to people in a way that it connects to them. We need to speak their language. This helps to validate and connect what they have done in the past while bringing them forward.

[23:58] Connie relates a story from Jon Kabat-Zinn regarding the powerful connection when we speak the same language. Tamara challenges listeners to practice in our daily lives two things: First, speak the language of the other person. Second, practice getting comfortable with negative feedback.

[25:40] Tamara talks about personal responsibility. If you want to own it, it’s your responsibility to drive the change. Connie relates a story about her mom learning the iPad. She just kept “pecking” on the keyboard because that is what her neuro pathways related to.

[28:07] Think of creating change as creating new neuropathways. In order to release the tension, and overcome the fear of change, we must validate and connect.

[29:18] Tamara challenges listeners to check out all the videos and tips on the blog that will help you step into the light.


Mentioned in This Episode:

Jon KabatZinns 9 Mediation Tips to Cultivate Mindfulness

Launchstreet blog

[button buttonlink=”” buttontarget=”_self” buttoncolor=”#000000″ buttontextcolor=”” buttonclass=””]LaunchStreet’s Innovation On Demand[/button]

[button buttonlink=”” buttontarget=”_blank” buttoncolor=”#000000″ buttontextcolor=”” buttonclass=””]LaunchStreet’s Innovation Quotient Edge Assessment[/button]