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Strategies to build a robust team that tackles problems from all different perspectives.

How can we as leaders build a robust team that thinks through ideas and solutions from all different perspectives? To do that, we really need to tap diversity of thinking on the team at the cognitive level, and that’s where vulnerability and openness about failure can come in.


In the second installation of this two-part interview series, Maureen Berkner Boyt, founder of the Moxie Exchange, and creator of the Everyday Inclusion App, interviews me about innovation and how it can help us build high-performing teams. We dive into what leaders do right and wrong in building a high-performing team, and how to sustain these efforts.


Innovation is not a straight line to success — I share insights about why building an innovative team is about thinking about the J curve all the time and anticipating what the response is going to look like for different people. I also share my favorite tools for unlocking innovation in your team — asking questions to improve, create, transform, disrupt, worsen. We also dig into some ways that leaders accidentally shut down innovation, and why rewarding behavior instead of focusing on success and failure is the key to unlocking the innovation on your team.

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